Shipping & Returns Policy

Processing time

Orders are processed within 2 to 5 business days unless otherwise stated. Processing times may be extended during holidays, product launches, or promotional events.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping

Delivery times vary depending on your location and the shipping method selected at checkout. Once a package has been shipped, Dreams & Beyond Esthetics is not responsible for carrier delays caused by weather, holidays, or other circumstances beyond our control.

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or stolen packages

Once a package has been marked as delivered by the shipping carrier, Dreams & Beyond Esthetics is not responsible for lost or stolen packages. If you believe your package was stolen, please contact the shipping carrier and file a claim if applicable.

Damaged packages

If your order arrives damaged, please contact us within 48 hours of delivery at estellatheesthie@gmail.com. To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the damaged product(s)
• Photos of the shipping box and packaging
• A brief description of the damage

After reviewing your claim, we will determine whether a replacement or store credit is appropriate. Claims submitted after 48 hours may not be eligible for resolution.

Returns & exchanges

Due to the nature of skincare products and for hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

If you receive the wrong item or a product that was damaged during transit, please contact us within 48 hours of delivery so we can make it right.